Caroline Powell Coaching Academy Agreement​

You are entering into an agreement whereby Caroline Powell Coaching Academy  Ltd agrees to provide Coaching/Mentoring Services for you focussing on the agreed outcomes and goals as agreed at coaching intake. 

Description of Coaching: Coaching is a partnership (defined as an alliance not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out at a strategy/plan for achieving those goals. 

1) Coach-Client Relationship

A) Coach agrees to maintain the ethic and standards of behaviour established by the coaching associations which they are a member of. 


B) Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach.  As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed and does not prevent, cure or treat any mental disorder or medical disease.  


C) Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time. 


D) Client acknowledges that coaching is a comprehensive process that may involved different areas of his/her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. 


E) Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the Psychiatric Associations in the country they live and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Clients exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider for the nature and extent of the coaching relationship agreed upon by the Client and Coach.


F) The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the chosen programmes. 


2) VIP Services 

The parties agree to engage in Coaching/Mentoring Programmes through which the Coach will be available to the Client by email and voicemail in between scheduled meetings as defined by the coach. Solely for VIP Clients.


3) Schedule and Fees 

A. This coaching agreement is valid as of today.  The fee is the fixed amount based on the agreed programme which the Client chooses to take part in. 


B. The refund policy in effect for the term of this Agreement is as follows: 


C. Caroline Powell Coaching Academy Ltd will refund monies within 28 days if the Six Week Coaching Course is terminated by the Client in writing to 


4) Use of Communications Facilities


When using the enquiry form or any other system on the online site you should do so in accordance with the following rules:


A.  You acknowledge that Caroline Powell Coaching Academy Ltd reserves the right to monitor any and all communications made to us or using our system.


B.  You acknowledge that Caroline Powell Coaching Academy Ltd reserves the right to monitor and and all communications made using our system.


C.  You must not use obscene or vulgar language.


D.  You must not submit content that is unlawful or otherwise objectionable.  This include, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.


E.  You must not use content that is intended to promote or incite violence.


F.  It is advised that submissions are made using the English language as we may be unable to respond to enquiries that are submitted in other languages.


G.  The means by which you identify yourself must not violate these terms or use of any applicable laws.


H. You must not impersonate other people, particularly employees and representatives of Caroline Powell Coaching Academy Ltd or our affiliates; and 


I. You must not use our system for unauthorised mass communication such as ‘spam’ or ‘junk mail’


5) Intellectual Property


All content included on and the sub domains, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Caroline Powell Coaching Academy Ltd, our affiliates or other relevant third parties.  


By continuing to use this Online site you acknowledge that such material is protected by applicable United Kingdom and International property and other laws.


You may not reproduce, copy, distribute, store or in any other fashion re-use material from Caroline Powell Coaching Academy Ltd unless otherwise indicated or unless given express written permission to so by Caroline Powell. (Director)


6) Provision of Services


A.  Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.


B. Caroline Powell Coaching Academy Ltd shall use its best endeavours to provide the Services with reasonable skill and care.


C. In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake.  Caroline Powell Coaching Academy Ltd will ensure that any necessary corrections to the Services provided are made within 7 working days.


D. Caroline Powell Coaching Academy Ltd reserves the right to exercise discretion with respect to any alterations to services.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:


1. Any use or enjoyment that you may have already derived from the Services;


2. Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of Caroline Powell Coaching Academy Ltd.


3. Such discretion to be exercised only within the confines of the Law.


7) Confidentiality 


This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, bound by the principles of confidentiality set forth in coaching association Code of Ethics.  However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Clients written consent.  The Coach will not disclose the Client’s name as a reference without the Client’s consent. 

 Confidential information does not include information that: 

was in the Coach’s possession prior to being furnished by the Client 

Is generally known to the public or in the Clients industry 

Is obtained by the Coach from a third party, without breach of any obligation to the Client;

is independently developed by the Coach without use of or reference to the Client’s confidential information or;

the Coach is required by statute, lawfully issued warrant, or by court order to disclose; 

is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others;

involves illegal activity 

The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner. 


8) Record Retention Policy

The Client acknowledges that the Coach has disclosed his/her retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship.  Such records will be maintained by the Coach in a format of the Coach’s choice for a period of not less than 7 years. 


9) Termination

Either the Client or the Coach may terminate this Agreement at any time with 2 weeks written notice to  Client agrees to compensate the Coach for all coaching services and online programmes they have given to consent to rendered through and including the effective date of the coaching relationship. (with the exception of the Six Week Online Course, which offers a 28 day full refund if requested)


10) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature express or implied with respect to the coaching services negotiated, agreed upon and rendered.  In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination dates. 


11) Entire Agreement 

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations.  The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client. 


12) Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given.  If a dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal fees from the other party. 


13) Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to the valid and enforceable.  If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to the be written, construed and enforced as so limited 


14) Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limited of that parties right to subsequently enforce and compel strict compliance with every provision of this Agreement. 

This Agreement shall be governed and construed in accordance with the Laws of the United Kingdom without given effect to any conflicts of laws provisions.


15) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. 


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